Is there a minimum order quantity?
We understand that flexibility is key to your project’s success. That’s why we don’t enforce any minimum order quantities —whether you need a single item or a hundred, you’re free to order exactly what you need. If you have any questions or need assistance placing your order, our team is here to support you every step of the way.
Do you offer bulk discounts on large orders?
We’re here to help you get the best value for your order. Our pricing is competitive, and we offer bulk discounts tailored to your needs. If you’re planning a large team order or event, simply reach out to our sales team—they’ll be happy to provide a personalised quote based on your exact requirements.
What decoration methods do you have?
We understand how important the right finish is for your project. Right now, you can order full-colour DTF printing online, and we’ll be adding embroidery, screen printing and other special decoration options very soon. If you’d like your logo embroidered or screen printed today, just reach out to our sales team for a personalised quote—we’re here to help!
Can I get a sample before placing a bulk order?
Yes, we provide samples to help you make an informed decision. Please contact our sales team for more information on sample availability and costs.
How can I ensure the right size for clothing?
We want you to feel confident in your fit, so here’s how to get the sizing just right:
Easy to us size chart
Every garment listing includes our detailed size chart—please refer to it when selecting your size.
Local showroom visiting in Melbourne
If you’re local to Melbourne, you’re very welcome to pop into our showroom and try on samples in person.
Sample garment by post
Can’t make it to Melbourne? No worries—just let us know which sizes you’d like to try, and we’ll arrange to post sample items to you. Get in touch for sample availability and shipping costs.
If you have any questions or need help deciding, our team is here to support you every step of the way!
How long will it take to get my order
Once your artwork is approved, our team gets to work! Most orders are produced within 7–10 working days, plus 2–5 working days for delivery, depending on the shipping method you choose.
Need it faster? We’ve got you! We offer express service for urgent orders. If you need your gear by a specific date, just get in touch before placing your order—we’ll do our best to make it happen!
We always use the most reliable courier for your order. Typically, you can expect your stylish workwear to arrive within a few business days, but keep an eye on your tracking info for the latest scoop. We promise it’ll be worth the wait!
Can I exchange my items for different colour or sizes?
Absolutely – but timing is everything! If you've already placed your order but haven’t approved the artwork yet, there’s still a chance we can help. Just contact us ASAP, and we’ll check if your item has gone to print.
If it hasn’t, we’ll do our best to update the size or color for you. Once printing starts, though, we can’t make any changes. We’ll always try to help, but we can’t promise it—so the sooner you reach out, the better!
Can I return my personalised items?
We totally understand—returns on personalised items can feel a bit daunting. Because each piece is custom‑made just for you, we’re unable to offer returns once production has begun (unless we’ve made an error). However, if you spot any quality issues—loose stitching, a faulty zipper, or the like—please let us know right away. We’ll gladly send you a replacement at no extra charge and cover all shipping costs. Your satisfaction is our priority!
What happens if the items I ordered are out of stock?
Occasionally, an item you’ve ordered may be out of stock after your purchase is confirmed. If that happens, we’ll contact you right away with an estimated restock date. You can then choose to wait, select an alternative item, or request a full refund—whichever works best for you.
